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Privacy Policy

Your privacy is important to us. This policy explains how Granite By Alex collects, uses and protects your personal information.

Data Controller

Granite By Alex Ltd is the Data Controller responsible for your personal data. You can contact us at:

Data We Collect

We may collect the following personal information:

  • Name, email address and phone number
  • Home or business address
  • Details about your project or enquiry
  • Payment information
  • Communication records
  • Website usage data via cookies

How We Use Your Data

Your data is used to:

  • Provide quotations and respond to enquiries
  • Process orders and manage projects
  • Collect payments
  • Send service updates and communications
  • Comply with legal obligations
  • Improve our website and services

Cookies

Our website uses cookies to enhance user experience. Cookies help us understand how you use our site and allow us to remember your preferences. You can control cookie settings through your browser preferences.

Marketing Communications

We may send you marketing emails about our services, new projects or special offers. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Data Retention

We retain your personal data for as long as necessary to provide our services, fulfill legal obligations, or as permitted by law. Project records are typically retained for 6 years for tax and contractual purposes.

Security Measures

We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to access your data
  • Right to rectify inaccurate data
  • Right to erasure (right to be forgotten)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision making

International Transfers

Your data is primarily stored and processed within the UK and EU. Where data is transferred internationally, we implement appropriate safeguards to protect your information.

Complaints & Contact

If you have concerns about how we handle your data, please contact us first. If you're not satisfied with our response, you can lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Phone: 0303 123 1113
Website: www.ico.org.uk

Last updated: 2025. This privacy policy may be updated from time to time. We will notify you of any significant changes.